Last update: 19 October 2020
We will continue to update this page until the threat has disappeared completely. All important information can be found below, but if you have any further questions, please feel free to contact us directly at firstname.lastname@example.org.
1.) Sanitation and Hygiene
We are adhering to strict hygienic measures. All Mana employees have been trained in proper hand washing protocol, work areas are sanitized multiple times per day, and our colleagues in production are still having their temperature measured at the beginning every shift. In addition, anyone involved in order handling or packing must wear a face mask and vinyl gloves. Our production facility is closed to the public, and anyone entering the premises must undergo a process of disinfection in addition to standard temperature measurement.
Orders are still expedited within one business day after they are placed. Standard delivery time is up to 4 business days from the date of shipping, but some orders may be delayed due to unexpected changes in the operations of our couriers, and/or new measures affecting the cross-border transit of goods. After your order is expedited from our warehouse, you should receive a shipping confirmation with a tracking number from the relevant courier service.
3.) Possible Product Shortages
Although our inventory is well-stocked, temporary unavailability of certain products could theoretically occur due to unexpected changes on the side of our ingredient suppliers, as well as sudden spikes in order volume. As a food producer, we are doing everything we can to make and distribute enough Mana to all who need it. This includes having a crisis plan and being prepared to run special shifts in our warehouse to ensure that production keeps up with demand. We therefore do not foresee any such shortages, but in case of sudden changes we will notify you immediately.
Thanks for sticking with us. We are here for you. In case of any questions, write us as email@example.com, or call +420 228 883 296 from 8 am to 6 pm CET Monday through Friday, or from 12 pm to 6 pm CET Saturday and Sunday.