Refund policy


RIGHT OF THE CONSUMER TO WITHDRAW FROM THE AGREEMENT

Terms such as Consumer, Seller, and others are based on the definitions provided in the general Terms and Conditions.

If the purchase Agreement is entered into via remote communication (through an online shop), the Consumer shall be entitled in accordance with § 1829 paragraph 1 of the New Civil Code, even without indication of reason, to withdraw from the Agreement within 14 days of receipt of the goods (if the subject of the Agreement is several types of goods or delivery of multiple parts, this period shall commence on the date of receipt of the final delivery of goods). Notice of withdrawal from the Agreement must be sent to the Seller within this period.

Standard packaging shall be considered:

  • In case of ManaPowder™, an originally sealed box (7 pouches) bearing a complete nutrition label. A single pouch shall NOT be considered a standard package.
  • In case of ManaDrink™, an originally sealed box (12 bottles) bearing a complete nutrition label. A single bottle shall NOT be considered a standard package.
  • In case of Mana Hotmeal™, an originally sealed box (8 cups) bearing a complete nutrition label. A single cup shall NOT be considered a standard package.
  • In case of ManaBar™, an originally sealed box (28 bars) bearing a complete nutrition label. A single bar shall NOT be considered a standard package.

Breaking the seal of standard packaging revokes the right of the Consumer to withdraw from the Agreement, because in accordance with food law, the manufacturer cannot guarantee the food safety of goods in damaged packaging; in accordance with Regulation (EU) No 1169/2011 Chapter III Articles 6-8, and Chapter IV Articles 9-14, damaged packaging does not meet the requirements for food labelling and packaging.

In case of orders that also contain a Starter Kit with a bottle and a measuring scoop, or only a bottle or measuring scoop which can be ordered separately, the Consumer may only withdraw from the Agreement if the goods are unused and bear no signs of use, damage, or mechanical wear.

Pursuant to § 1833 of the Civil Code, the Consumer shall be liable to the Seller for any reduction in value of the returned goods as a result of their handling in a manner contrary to their nature and properties.

If, pursuant to the previous paragraph, the Consumer wishes to withdraw from the Agreement within 14 days of the receipt of goods, the consumer shall contact the Seller with a notice of withdrawal. The withdrawal form may be sent to the address of the Seller (Heaven Labs s.r.o., Modletice 194, 251 01 Modletice, Czech Republic) or as an email attachment to magic@drink-mana.com.

This statutory provision cannot be understood as the option to borrow the goods free of charge. In the event that the Consumer exercises the right to withdraw from the Agreement within 14 days of receipt of the goods, the Consumer shall in accordance with § 1831 paragraph 1 of the Civil Code promptly return all goods received on the basis of the Agreement within 14 days of withdrawal from the agreement. The costs of return of the goods shall be borne by the Consumer pursuant to § 1820 paragraph 1 letter g.

When exercising the right to withdraw from the Agreement within 14 days of the receipt of goods, the Consumer shall be entitled to receive a refund of the costs of shipping of the goods by the Seller to the address of the Consumer, in accordance with the least expensive shipping option offered. Pursuant to § 1832 paragraph 1 of the Civil Code, the Seller shall in the same manner return all funds received on the basis of the Agreement to the Consumer, including the costs of shipping in accordance with the least expensive shipping option offered, without undue delay, but no later than within 14 days of withdrawal from the Agreement. In accordance with § 1832 paragraph 4 of the Civil Code, the Seller is not required to return received funds to the Consumer until the Consumer has returned the goods or has proven that the goods have been sent back.

The Seller may deduct any costs incurred in relation to the return of goods from the amount to be refunded to the Consumer.

Under the provisions of § 1837 of the Civil Code, the Consumer shall not have the right to withdraw from an Agreement in case the Agreement is:

  1. For provision of services, if they were performed with the consent of the Consumer before expiration of the period for withdrawal from the Agreement, and if the Seller informed the Consumer before conclusion of the Agreement that they do not have the right to withdraw from the Agreement in such case.
  2. For provision of goods or services whose price depends on fluctuations of the financial market independent of the will of the Seller and which may occur during the period for withdrawal from the Agreement.
  3. For provision of alcoholic beverages, which may be delivered after a period of 30 days and whose price depends on fluctuations of the financial market independent of the will of the Seller.
  4. For provision of goods that have been modified according to the wishes of the Consumer or for their person.
  5. For provision of perishable goods, or goods which have been irreversibly mixed with other goods after delivery.
  6. For repair or maintenance at the request of and at a location designated by the Consumer. However, this shall not apply in case of subsequent repairs other than those requested or the delivery of spare parts other than those requested.
  7. For provision of goods in a sealed package, which the Consumer has removed from the package and which may not be returned for hygienic reasons.
  8. For provision of audio or video recordings, or a computer program, if the original seal has been broken.
  9. For provision of newspapers, magazines, or periodicals.
  10.  For accommodation, transport, or leisure activities, if the Seller provides these services in the specified period.
  11.  Concluded on the basis of a public auction in accordance with the law governing public auctions.
  12.  For provision of digital content, if the content was not delivered on a tangible medium, and if it was delivered with the prior consent of the Consumer before expiration of the withdrawal period and the Seller informed the Consumer before conclusion of the contract that in such a case the Consumer has no right to withdraw from the Agreement.

CLOTHING, ACCESSORIES

Withdrawal

The Buyer may withdraw from the Agreement by completing and submitting the return form, by email, or by telephone.

The returned goods must be unused and in their original condition, with all tags and original packaging. Otherwise, the Seller is entitled to subtract the costs of restoration of the goods to their original state or the value of damage to the goods from the purchase price which it is obliged to return to the Buyer.

For hygienic reasons, the Buyer may not withdraw from an Agreement for the purchase of underwear, swimwear, or similar goods.

Claims

Goods for which claims have been filed shall be returned by the Buyer to the address of the Seller together with a copy of the tax document therefor and the completed claim form. The goods must be clean and washed. Otherwise, the Seller is entitled to not acknowledge the claim. 

30-DAY MONEY-BACK GUARANTEE – GENERAL PROVISIONS

The 30-day money-back guarantee is only valid for orders placed until October 31, 2025.